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KBMN205 OPERATION MANAGEMENT 

UNIT 1 PRODUCTION CONCEPT

introduction, Meaning, Nature and Scope of Production
Difference between Production and Operations Management
Productivity, Work Study, Productivity Measurement, Factor Affecting Productivity, Factors Affecting Productivity:
Work Study Method, Work Measurement
Types of Plant Layout

UNIT 2 OPERATIONS CONCEPT

Service Scenario in India, Difference between Product and Service
Characteristics of Service, Classification of Service, Factor Affecting Service Operations
Service Blueprinting, Service Capacity Planning
Dimensions of Quality in Service
Understanding Service Quality Gap
SERVQUAL Model of Measuring service Quality

UNIT 3 Material and Inventory Management

Types of Production Planning, Process of Production Planning and Control
Routing, Scheduling, Loading, Just-In-Time, Master Production Schedule, Aggregate Production Planning
Types of Inventories, Inventory control Techniques EOQ, ABC, VED, FSN
HML and SDE, KANBAN, Types of Inventories
Factor Affecting Plant Location, Inventory Control Techniques,Types of Plant Layout

UNIT 4 Supply Chain Management

Overview of Supply Chain Management, Conceptual Model of SCM
Supply Chain Drivers, Measuring Supply Chain Management ,
Supply Chain Efficiency, Core and Reverse Supply Chain,Global Supply Chain
Bullwhip Effect in SCM, Push and Pull System, Lean Manufacturing, Agile Manufacturing
Role Of IT in SCM, Demanding Forecasting In Supply Chain Management
Simple Moving Average, Weighted Moving Average, Exponential Smoothening Method, Aggregate Planning

UNIT 5 Productivity and Quality

TQM, Deming's 14 Principles, Continuous Improvement ( Kaizen)
Juran's quality triology, PDCA Cycle
KAIZEN, Quality Circles, 7QC Tools and its Advancements
ISO 9000-2000 Clauses, Six Sigma
Total Productive Maintenance (TPM), 5s

20 Most Important Questions for KMBN205 Operation Management