KMBNOM03 QUALITY MANAGEMENT UNIT 1 Quality Concept Evolution of Quality Management Concepts of Product and Service Quality Dimensions of Quality, Quality Philosophies; Deming's Quality Philosophies; Juran's, Crosby's Quality Philosophies Quality Cost , Quality Leadership UNIT 2 Quality Management System(QMS) & Process Quality Improvment Graphical and Statistical Techniques of Process Quality Improvement 7QC Tools, Regression Control Charts Process Capability Analysis , Measurement System analysis Design and Analysis of Experiment, Acceptance Sampling plan Different Cost associated with Quality like Assurance cost, Failure cost, Prevention cost, Rectification cost, Appraisal cost Process Failure Mode and effect Analysis (PFMEA), SERVQUAL Model and Applications, The applications of the SERVQUAL model include: UNIT 3 product Quality Improvement Quality Function Deployment, Robust Design and Taguchi Method Design failure Mode & Effect Analysis, Product Reliability Analysis UNIT 4 Total Quality Management Quality Circles, TQM Six Sigma, Six Sigma for process Improvement Six Sigma in Product Development Design for six sigma , Bench marking Taguchi's quality engineering Total productive Maintenance UNIT 5 Quality Standards ISO-9000 and its concept of Quality Management ISO-14001, ISO-22000 ISO-27001, OHSAS 18001 and QS 9000 Indian Quality Standards, Quality Audit Quality Awards
