Professional Communication UNIT-1 Fundamentals of Communication Technical Communication features: Distinction between General and Technical communication Language as a tool of communication; Levels of communication Interpersonal, Organizational, Mass communications The flow of Communication: Downward, Upward, Lateral of Horizontal (Peer group) Importance of technical communication; Barriers to Communication UNIT-2 Constituents of Technical Written Communication Words and Phrases Word formation. Synonyms and Antonyms; Homophones Select vocabulary of about 500-1000 New words; Correct Usage all Parts of Speech; Modals; Concord; Articles Infinitives; Requisites of Sentence Construction: Paragraph Development: Techniques and Methods- Inductive, Deductive, Spatial, Linear, Chronological etc; The Art of Condensation-various steps. UNIT-3 Business Communication Principles, Sales & Credit letters Claim and Adjustment Letters; Job application and Resumes Reports: Types; Significance; Structure, Style & Writing of Reports Technical Proposal; Parts; Types Writing of Proposal; Significance, Negotiation & Business Presentation skills UNIT-4 Presentation Strategies and Listening Skills. Defining Purpose Audience & Local; Organizing Contents; Preparing Outline; Audio-visual Aids Nuances of Delivery; Body Language; Dimensions of Speech Syllable; Accent; Pitch; Rhythm; Intonation; Paralinguistic features of voice Listening Skills: Active Listening, Passive Listening. methods for improving Listening Skills
